At casescol.com, we work to ensure your products arrive quickly, safely, and in perfect condition. Below, we detail how we handle shipping:

  1. Order Processing

All orders are processed within 24 to 48 business hours after payment confirmation.

Orders placed on weekends or holidays will be processed the next business day.

  1. Delivery Times

Delivery times may vary depending on the customer’s location and the selected shipping carrier. On average:

Domestic Shipping: 2 to 5 business days.

International Shipping (if applicable): 7 to 15 business days.

Delivery times are estimates and may be affected by external delays beyond our control.

  1. Shipping Costs

Shipping costs are automatically calculated at checkout based on the customer’s location.

We offer free shipping on orders over [amount, if applicable].

  1. Shipping Companies

We work with reliable shipping companies such as [example: DHL, FedEx, Estafeta, UPS] to ensure fast and secure deliveries.

  1. Delivery Address

The customer is responsible for providing a correct and complete address.
Address errors may result in delays or additional costs.

  1. Order Tracking

Once your order has shipped:

You will receive a tracking number or link in your email.

You can check the shipping status at any time.

  1. Undelivered Packages

If the shipping company cannot deliver the package due to an incorrect address, absence, or refusal:

The package will be returned to our warehouse.

We can resend the package, with the recipient paying the shipping cost again.

  1. Damage During Transit

If your product arrives damaged:

Take photos of the packaging and the product.

Contact us within 24–48 hours of delivery.

Our team will evaluate your case and offer a solution.

  1. Delays

We are not responsible for delays caused by:

Weather conditions

Shipping issues with the delivery company

Peak seasons

External factors beyond our control